Maintenance Agreements

Preventative Maintenance Agreements

Many of our customers have a pro active approach to maintenance and benefit from our Preventative Maintenance Agreements or Service Agreements. PMA’s will reduce unplanned downtime and extend the productive life of a CNC machine.

 

Benefits of a CNC Support Ltd Preventative Maintenance Agreements

Priority urgent breakdown callout

Telephone support

Reduced callout rates

Access to our ‘CLIENT AREA ‘ web pages

 

CNC Router Service Agreements
Planned service visits –

Thermal imaging of electrical cabinet area
Spindle condition monitoring
Safety checks on spindle clamping systems
Tests of Electrical hard wiring and contacts.
Geometric checks for machine accuracy and alignment.
Back up of volatile data areas
Detailed checks of Servo drive acceleration slope and simultaneous mechanical loading.
Servo loop following error.
CPU internal tests.
Current loading of vacuum, cutting heads etc.
Extensive checking and lubrication of table components, ballscrews, linear bearings.
Extensive checking / clearing of vacuum system

 

Access to our ‘CLIENT AREA’

Access to machine service history and documentation

Priority call out response for machine breakdowns

Our PMA customers benefit from same day and next day engineer attendance.

Reduced call out rates for PMA customers

Machine assistance via phone and email

Our PMA customers receive free technical support via phone or email. We also provide remote log in for users of our CNC Dynamics new CNC routers.

Planned maintenance visits

Planned maintenance visits identifying and highlighting potential machine failures, predictive maintenance through an extensive checklist.